How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? So CALL eBay when something like this happens. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Recently I put up some items I wished to get rid of where the buyer would have to make . It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. Who is responsible for return shipping costs? If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. The item was significantly not as described. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Send the funds using the buyer's preferred method. Many eBay sellers accept returns if you've changed your mind. For more information, see our Condition of returned items policy. and a fun one too. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. If the seller receives payment but has not shipped the item, then there is no return shipping cost. This again seems not logical. The amount of horse-hockey stories that would phone or walk-in was astounding. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. eBay sellers can include a restocking fee of up to 20% for returned items. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. However, it already is quite flat. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. I dont accept returns, why do I have to pay for a return postage label? This is completely eBay legal, and fair to the seller, as far as eBay sees it. Please include a picture of the damage and your order number. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. Report the feedback. Hi Lyn, I am sorry you feel this way. Why Did My Package Go Farther Away, USPS? for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. You can still close it if things are resolved. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. Select your reason for the return and enter a comment about why you're returning it. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Refunds go back to your original payment method and are typically available within 3-5 business days. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Defective. If you want to start your own business, the reseller business model can be a great place to start. Need an update on an open return request? He returned the item because it didnt work when he received it. Accept your return request and offer a full refund Youll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Take action within 30 days. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. See our Partial refund guidelines for more details. Use the carriers shipping calculator to find out how much return shipping will cost. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. That shakes them out of the tree. Who pays for return shipping? Look at the metal bent in! Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. (Maybe that's what they're hoping for.). As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Do You Charge Return Shipping on Damaged Items? If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . If the seller misdescribed the item or if it was damaged in transit, the seller pays for return shipping. We'll automatically close a return request if there's been no activity. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. First response from me is always "Return for refund". If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. 4 min article. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. I shipped an item and it was damaged in shipping. No message before opening a claim. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. The item is only $25.00, but thetracked packet rate will be approximately $14.00. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. See the Abusive buyer policy for more examples of activity that we don't allow. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. 4. Also check the email messages you received from PayPal and/or eBay. Well be able to help you quickly by chatting with you online or through a quick phone call. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. Who is responsible for return shipping costs? How To File a USPS Delivery Complaint in a Few Clicks. It could not hurt you. Select Mark as sent. eBay Money Back Guarantee covers most transactions on eBay. 04:43 AM. O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. And is it mostly positive? Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. You won't be able to re-open the request once it's closed. Its important to request the refund within a timely manner. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. "Birth certificates show that you were born. And there was damage on almost every side of the charger. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. Ebay does not accept pictures in disputes, why would a seller? For items that have a total cost of $750 or more, signature confirmation is required. Death certificates show that you died. I dont think they really read this post. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. I don't plan on stopping any time soon. You can save time and money by printing shipping labels for your sold items on eBay. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. A lot of people, well, I dunno. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. If the Buyer decides to Reject the item, the Buyer is responsible for covering the cost of shipping. It would leave a sour taste in my mouth too. If a seller cancels an order on eBay after receiving payment but before shipping, who pays for the return shipping? I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. A similar issue happened to us recently. Nonetheless, the simplest way to make a return is to use your account on eBay. The feedback suggests that buyers do receive a refund -- eventually. Returns will not be accepted without prior authorization. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. Select View return details. Here's how to send an eBay shipping label from the View return details section: PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. (which did come as a shock we usually have to call 2-3 times to get something resolved). If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. Hope that helps. You'll need to send it back within 10 business days, using tracked postage. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Return an item for a refund. You will have time to upload your supplier's return label and handle the return . Honestly, this has left such a bad taste. But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. You can choose whether to accept returns if a buyer changes their mind about a purchase. We hope that we didnt portray eBay as being perfect all the time for every transaction. 2022 Flea Market Flipper. The choice is not up to the seller, that is . I first got into buying and selling items when I was 16 years old, and have been hooked ever since. In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. the Transaction Details page may have the requested insurance information. I took pictures and opened a case. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. An honest , ethical seller will refund return shipping on a defective item. Choose the label you want to send to your buyer. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. Damaged Item Who Pays Return Shipping? If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. Returns and GSP. Photographs show that you have lived. -Unknown. Free shipping for many products! It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. This is what Ebay has gotten to and why sellers are the way they are. This buyer says the item is ruined because we folded the cardboard backing of the item. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. Our kids especially had a great time with that one. Can I refuse to give a refund on eBay? Or perhaps send a replacement if you return the item via untracked shipping? Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! Thats not even the best part! Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. Leia nossa poltica na ntegra, abaixo, para obter mais detalhes e requisitos especficos por categoria de anncio. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Home Equipment Ebay Returns Who Pays Shipping. eBay Money Back Guarantee covers most transactions on eBay. 2 2 Sponsored by PureCare Knee Protector Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? When Customer Support decides a case in your favor, well send your refund to the PayPal email address you used to purchase the item. You must be a registered user to add a comment. eBay Item Returned Damaged? So sorry to hear that Donna! Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. We do not give refunds and this buyer did not read the terms. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. Here are some of the most common ways eBay sellers are scammed. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. You shouldnt have problems getting back the money that the item is worth. Next, clean the lens with dish soap and dry with a microfibre cloth. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Send you a message The seller may ask you for some more details about your return request. Choose a reason for the refund. .. just like we do now when buyers claim they never received the item!