2.1 Requirements. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. 4.3 Sellers Shall Not Include Promotional Material with Tickets. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. View FAQs In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. We made the case to Google Australia that Viagogo is still up to its old tricks. PLEASE DO NOT TRUST VIAGOGO! We often link to other websites, but we can't be responsible for their content. FILE A DISPUTE WITH YOUR BANK. See something that's not quite right in this article? Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Viagogo DO NOT refund and are not contactable. 5.4 Making Adjustments. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Note that this is separate from any Tax viagogo is required to charge on its fees. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. (The final Australian dollar price for our two tickets was $445.). The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. Form 1424 - Refund request. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 1.4 Modification. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. If tickets are not consecutive, then the Seller must create a separate listing. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. 1. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. 6.11 Permitted use. 3.1 Accurate Descriptions. You consent to the exclusive personal jurisdiction and venue of Swiss courts. 2.3 Username and Password. Your IP: Service 196 Value 191 Shipping 166 "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. I entered the incorrect email when registering, how do I change it? Also, buyers only pay once they have been to the event and had no issues. You may have to fill in a Dispute Claim Form. Viagogo will never pay you after you sold your tickets and you can never get back your money. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Additional information can be found in our FAQs and on the ticket details pages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. We will not allow You to buy or sell tickets before You have registered with Us. For a list of these situations see "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Enter a valid email address (e.g. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Viagogo does not pay sellers unt. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. If You do not qualify, do not use the Services. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. Invalid tickets are defined as anything where buyers are refused entry. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. THEY ARE SCAMMER! Viagogo has the right to deny your request for a refund. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Australian Competition and Consumer Commission (ACCC). viagogo AG is registered in Switzerland, Company No. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. There are limited situations where refunds can be granted. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Note that Your payment may be withheld if you violate this clause. (We were shopping for tickets in section 123. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. To register, You must provide your real name, address, phone number, and email address. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Instead, try searching for the official website of the band or venue. When you do an internet search, do not use the word tickets. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . 6.8 All Sales are Final. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. 2.9 Seller's Confirmation Obligation. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Why use viagogo? Viagogo said in a statement that it offered a high standard of. ! Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. After multiple emails to Viagogo, Kent has been refunded $280. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. 2.15 Claims under the viagogo Guarantee. You also agree not to separately contact the Buyer at any time for any reason. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. Stock images:Getty, unless otherwise stated. And I had to chase for my tickets. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. 7.1 Ownership of Intellectual Property. To post a ticket for sale on viagogo You must first register with the Site. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. It didn't. Until recently, the final cost price of a ticket . Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. 2.6 Making an Offer. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Piggyback tickets may not be sold in the same listing. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. FanFair Alliance - Ever get the feeling you've been cheated? And the original face value of our tickets was nowhere to be found on the site. For more information check the Skilling Australians Fund Levy information at the sponsorship or nomination was not successful. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. Why do my tickets have someone elses name on them? Your rating will help us improve the website. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 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