We'll be returning here for many years to come. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. How can I ensure the furniture I am ordering fits in my home? My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. Can I make a payment on my Arhaus Credit Card at a store location or online? If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. From start of purchase to delivery, I am 100% thrilled with my purchase. It was purchased during a very good sale at the store. The package arrived in two boxes. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! My chairs also came in less than 1 week in perfect condition! What if my item(s) does not look like what I saw in the store or online? I'm giving this 3 stars because I had both good and bad experiences in this store. Everyone there is incredibly helpful and great to work with too. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Michael has also been very helpful as well. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io No return emails. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Reduce the excessive fees charged for returns. They sure asked me to pay for the furniture right away. About. We bought it received it by UPS in a week and hung it up. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. You won't be disappointed. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. Thank you. Walking around aimlessly Tricia came to the rescue. . If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Very punctual and efficient. I do wish companies would standby there commitments and honor what is being sold to the customer. And I love the way they do customer service from sales to delivery I have no complaints. It goes against our guidelines to offer incentives for reviews. ! To be added to our postal or email mailing list, sign up here. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. I look forward to working with you in the redesign of our living room! We use intelligent software that helps us maintain the . Not my favorite to say the least. We got the warranty and it still takes months to get our new furniture repaired. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! If you don't expect any customer service go to this store. Not worth it, they dont stand by warranty. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Furniture shopping is an oftentimes tedious and mundane task. $2650 and after 7 months, we still cant use the sleeper. I found them to be solidly built. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Arhaus Furniture Customer service? Great experience. We require contact information to ensure our reviewers are real. I had been looking for a while and when I found this set I fell in love. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. Start with a fabric or finish swatch to ensure the perfect choice. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! It is your responsibility to inspect your product upon delivery. With a 7-page contract. Tricia one of the design consultants came to my home and helped me plan my buy. I have been an Arhaus customer for twenty+ years. After the third time, the concierge suggested that I return the chairs and chose new ones. I ordered my furniture in February of 2022. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. ForLocations, The World's Best For Customer Service Info. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? Don't waste your time. Customer service's response was that since they are natural wood, it is expected they will have natural variations. Will I receive all of the items on my order at the same time? I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Claim your profile to access Trustpilots free business tools and connect with customers. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. He went above and beyond to make sure my husband and I were satisfied. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. As we walked through the showreom we saw so many things that we loved! I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. She took us to the second floor and when I got off the elevator I saw it immediately. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. We had one rip in a couch and placed our request for repair in January. We purchased 2 dining table end chairs in Feb 2021. What do we find? So we have one and they are still in the process of getting me the replacement for the broken chair. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. Gorgeous product! I called to check on the order since we are entering the second week of April. The invoice is very misleading. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. Coffee table arrived after extended wait with large black streaks all over it. The space has a large open floor plan and I didn't know where to even begin. Arhaus' customer service is definitely lacking. "We Are Very Disappointed with Arhaus quality and customer service. The moment we walked in we knew this store fit our style. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. This was my first and last Arhaus experience. Well, my husband and I have been looking for chairs for a year now. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. I will definitely be going back. Step 1: Dig deeper by asking the right questions Made to your specifications and submitted for production at the time of your order. They expected me to put the old cushion in the new cover. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. So it was that time of life again, furniture shopping time. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. Michael is now my "furniture guy" and Kat is my "furniture gal." These are the most beautiful outdoor chairs not to mention incredibly comfortable! Instructions to log into the Arhaus credit card account. Resolution went from November to December to you guessed it January. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. I love the quality, the color, the comfort we get lots of compliments. I also got covers for when it snows here in Colorado. Will my merchandise be assembled at the time of delivery? 51 customer reviews of Arhaus. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. Purchased a gorgeous dining table and chairs as well as a unique coffee table. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. Slipcovers: Arhaus vs. Ballard. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. However, the actual colors you see will depend on your computer monitor. Restoration Hardware Company Information Company Name: Restoration. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. We are talking about approx 1k on an order of over 20k. The pros: Beautiful selection of unique, quality dining furniture. I requested new back cushion, fabric only, and was told No. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. This is not something that I would have expected from a $3000 dining table. Purchased a console for my living room! Kudos to Tracy the designer who helped us. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. Laurie. We highly recommend them and will be certain to work with them again. . We will definitely be repeat customers. Thank you to Tricia and Michael for all of the help with our furniture purchases! See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! An old man in his 60's named Tracy was very quick to kick us out for merely looking around. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. They said I would have to contact Arhaus to get the issues solved. When this store opened we would frequent from time to time. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). He was very rude and said "you're done looking around get out." Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. (It took me multiple visits to make final decisions on my purchases). Arhaus Furniture collections are for the entire home. They are a publicly traded company of over 2 billion dollars. I have spent way too much money at Arhaus over the years to be treated so poorly. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. . Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. We bought large amounts of furniture from Arhous. He made several recommendations. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Are all of your products available online? There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Long wait . I emphatically recommend that you shop elsewhere. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. 68. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Deceptive!! What if my items do not fit upon delivery? Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. When I came home from work that evening the entire place was put together. Dont buy from Arhaus. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Arhaus is a handcrafted furniture brand that was founded in 1986. It's an amazing piece and like no other. Sign up for promotions, decorating tips and more from our team. If you don't want to deal with headaches, order everything online!! Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. Spent $13,000 on a custom leather sectional. Top flight experience over here. So we decided to check out Arhaus at UTC in La Jolla. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. Visit your local store today to schedule your complimentary design consultation! You know those sales people that just bug? They were delivered yesterday, and three out of the six had scratch marks on the legs. The cushions didnt last 18 months. Full-Time. A 10% restocking fee will be applied. If I could give less than 1 star, I would. On another point the art we have received couldn't have been better packaged and the delivery was great. I walked into Arhaus and really liked the design of their merchandise. They have probably the most interesting and diverse high end furniture range in San Diego. work. Reviews and acts upon all email and company communications; Company doesn't provideor hidescustomer service phone number. The sectional with chaise was made to order. They sent one email in May to say my order was processing. :(. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. I need to return the lamp and no customer service rep seems to know how to accomplish this task. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. When it arrived, it had a stain on it--water stain? Our delivery team is not permitted to install any electrical equipment or wall-mounted items. They should offer free delivery over a certain amount spent. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. It's simply frustrating dealing with people that work at arhaus. I will be going back there now that I know they have good customer satisfaction. They told me they dont cover surface issues, are you kidding me? We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. After several emails and phone calls over a two-week period, I still do not have a return label. They have moved my delivery date multiple times and can not commit to anything. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. 14 days: Many of our pieces are hand-crafted from natural materials. And, the little details are a big reminder that a real person created something special just for you. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. We make every effort to display the colors of our products accurately on the website. May all benefit! The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. Even if you spend thousands of dollars you will not receive any support. It's was a big change but being empty nesters we felt it was time. The people we dealt with at Arhaus were very nice but the product lacks. That looks normal. I decided to return the blankets and Arhaus sent me a shipping label. He answered any questions we had and he was very patient with us. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. Clearance Items (marked Last Chance! I've gone back to purchasing everything from Crate and Barrel and Wayfair. My wife and I had a browse through here today. Date of experience: 08 October 2022 they should focus and lean more about the customer service. Know what you want before you order but seriously you can't go wrong buying at Arhaus. My kids love the Kipton sectional that the neighborhood kids like to camp out on. Most of our products and custom options are available online, however not all pieces are shown. Staff all Wearing masks, and everything is very clean. We find forgotten antiques and give them new life. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. They are sending someone to repair some of the pieces and are actually replacing some of them. Im gonna file a complaint with the attorney generals office. We have since been back to order additional items. See how it all works here. 60 days. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Should you notice an inconsistency, please contact Arhaus. They took longer than expected. My boyfriend and I adore this store! She is so kind and helpful and cares about your satisfaction with the service and the products we bought. Love everything! Arhaus custom From looking at other recent reviews on various forums I'm not alone. Does someone need to be home to accept my delivery? Be ready with your credit card. I love the products in this store. Restocking fee does not apply to Non-Furniture Items as defined above. We picked the furniture, then we picked the material. The arm of one custom chair, the wood is split. It was not listed "AS IS" so I expect all parts to come with it. Just. It needs to be done with a hand held attachment! Great customer service. She has a flare and creative abilities which we appreciated. Have bought several pieces in the past, but never again. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. We purchased a sectional from the Northpark Arhaus this past summer. For your convenience, Arhaus provides guest checkout - no account is needed to order online. A The phone number for Arhaus is: (913) 663-0250. Request your free catalog. Key Responsibilities. Better yet, these already-marked-down slipcovers were an additional 50% off. So far non of it has fixed our issue. Awful customer service! It is unacceptable the way Arhaus treats their paying customers. Do I have to make a monthly payment on financing plans? I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. Now, today, late November. Love the furniture but pretty bad customer service. With a keen eye for details, love for . Return Policy: 14-60 Days With Restrictions. Arhaus is a handcrafted furniture brand that was founded in 1986. Design materials that enhance the Arhaus brand and the overall . You have successfully subscribed to our list. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Stay clear of this company, and this store. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. No follow through yet again. I will never do business with them again. Half showed up within a week. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. How can I check on the status of my order? I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Can I return an item to a store location? On Arhaus Site, table I orderd takes 9 weeks! Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. I can't say enough about the beautiful furniture and great customer service at Arhaus. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. I have contacted customer support to get a refund for the other half of my returned order. They came in three weeks and the delivery guys were quick and efficient. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. Well it is now October 4th and I'm yet to hear back or have my issues resolved. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. I went in today and found a floor sample chandelier. Very poor customer service. Create Account Keep me signed in The pros: Beautiful and interesting selection of coffee tables. Run don't walk away from Arhaus! Worst customer service ever, the sales associate lie to you about the delivery schedule. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. My interior designer Tricia, was amazing to work with. Start with a fabric or finish swatch to ensure the perfect choice.