When you opt in, we automatically fill in your ID from then on. 1 ago. AEP Ohio, a unit of American Electric Power, delivers electricity to over 1.5 million electric meters, serving homes, businesses and industries in central, southern and northwestern Ohio. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. PUC approval is needed to shut-off elderly 65 or older. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). No disconnect during protection dates if customer agrees and adheres to payment plan. This connection is called the service point, and it represents the dividing line between the utility company's property and the homeowner's property (although the meter may be owned by the utility even though it is on the homeowner's side). An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA | MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD | TN | TX | UT | VT | VA | WA | WV | WI | WY. Learn more at AEPEnergy.com Appalachian Power issues its largest request for wind energy resources. However, if you're moving to another APCO address, use our transfer service form. Disconnection is prohibited if customer agrees and adheres to a payment plan. AEP Texas Central Delivery Charges include all recurring charges from AEP Texas Central passed . Butte, MT 59701. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. No disconnect if illness would be aggravated, need statement from doctor. Choose an option below: AEP Energy is a competitive retail energy provider for over half a million customers. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). Ban for special circumstances such as extreme weather or life-threatening situation. 62 - 1 PO . Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). Please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week. Disconnections are prohibited if customer agrees and adheres to payment plan. 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. The disconnection date must be 10 days from the date the notice is issued unless a shorter time is authorized by the commission. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". No disconnection if customer agrees to and adheres to payment plan. Regulated utilities must get PSC approval for disconnect. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Limit the use of My Sensitive Info | Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. 10K - 2021. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. During the delay the customer is expected to agree to a payment plan. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. 0 0 Less than a minute. Xcel Energy will not shut off a customer 55 or older that lives alone during the winter months and offers 12-month protection for customers who are on ventilators. Our Regulated Companies Maintaining the nations largest electricity transmission system and more than 223,000 miles of distribution lines, we deliver safe, reliable power to customers in Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia. Several of Arizona's energy vendors enforce moratoriums with varying criteria. Requires PUC approval. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. Medical certification can be renewed once within 120 days. AEP Corporate Headquarters 1 Riverside Plaza Columbus, OH, USA 43215-2372 Phone: 614-716-1000. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. According to the Responsible Utility Customer Protection Act, utilities may be shut off without Commission's approval during the winter months if customer fails "to be a responsible utility customer, and provided that [the customer's household]'s income exceeds 250 percent of the federal poverty level. Utilities are required to offer a deferred payment plan. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. C 08/08/2011 AEP Workshop Various updates . COLUMBUS, Ohio, Feb. 22, 2023 - American Electric Power (Nasdaq: AEP) has entered into an agreement to sell its 1,365-megawatt (MW) unregulated, contracted renewables portfolio to IRG Acquisition Holdings, a partnership owned by Invenergy, CDPQ and funds managed by Blackstone Infrastructure, at an enterprise value of $1.5 billion including For your convenience, you can keep service on at both addresses while in transition. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the, November 1-March 31 - Cold Weather Rule (CWR), Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. Certification of licensed doctor or health practitioner is required. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. No disconnect if illness would be aggravated, need statement from doctor. Find a source of cascades pointe, and service hookup, sufficient to tat perfect aep service and. Modify home service There are also rules prohibiting disconnection of service for certain medical reasons. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. No disconnect if customer agrees to payment plan. You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. If you or someone you know needs assistance, we can help. How do I change my BGE service? No disconnect if customer agrees to deferred or extended payment agreement. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Or look for your next career move. Tree Issues If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Remember User ID helps you log in without having to memorize your ID or look it up every time. PUC approval is needed to shut-off elderly 65 or older. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. However, if you're moving to another AEP Ohio address, use our transfer service form. Were putting our energy to work to make the future brighter and boundless for us all. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. Moving to your next home can be exciting and stressful at the same. Our new format is informed by users. If you have forgotten your security code, please call 800.672.2231. Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Consumer line: 701-328-4082, 877-245-6685. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Where is the AEP corporate headquarters located? 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. emergency. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. You're in the right place. Need to pay your bill, report an outage or get service for your account? Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. 1996-2023 American Electric Power. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. (As of 09/2008 no utility has an approved winter disconnection plan on file.) 30 day disconnect delay with medical certificate, may be renewed 2 times. Learn more at AEPEnergy.com. Additional service provider fees may apply. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Because disconnections when a physician, nurse practitioner or physician assistant has certified the termination of service would be detrimental to the health of the customer's household, the utility must make three additional attempts to contact the customer. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. Regulated utilities must get PSC approval for disconnect. Appalachian Power reports that it is temporarily suspending all disconnections for non-payment as the COVID-19 continues to spread in our communities. Consumer line: 303-894-2070 (Denver) or 800-456-0858. Customer must pay bill in installments within the next 90 days. For your convenience, you can keep service on at both addresses while in transition. No disconnect for 15 days for illness certified by a physician, certification can be renewed. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. Economic Development Training. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Our goal is to work with customers to avoid having electric service disconnected through extended payment arrangements and bill assistance programs. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. No disconnect if customer agrees and adheres to payment plan. is aep disconnecting servicejackie milburn family treejackie milburn family tree Liberty Customers may utilize the winter reconnect order one time from mid October through mid April. From the ways you live, work, invest and plan for the future, we want you to have tools, news and information with a simple touch or click. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. - Heat Protection Choose an option below: Report safety hazards immediately to our customer solutions center: To report power outages, check outage status, or view outage maps, enter your ZIP code below: By clicking submit, you agree to AEP's Privacy Policy. No disconnect if customer agrees and adheres to payment plan. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Information on other non-recurring fees is This online function is currently only available to residential customers. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. Must allow customers to pay balance over next 6 months after winter moratorium. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. AEP Texas Central service area Date: 03/01/2023 . Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. 32 F or below or during heat advisory for all residential customers. No disconnect for 15 days for illness certified by a physician, certification can be renewed. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". No disconnect if customer agrees and adheres to a payment plan. . Generator Safety for Businesses American Electric Power understands the critical need for reliable electric service and is committed to the health and safety of our customers, communities and employees. No disconnect for seriously ill, disabled. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Disconnection is delayed 30 days if the health of a household member is adversely affected, certified by a physician and can be renewed every 30 days if illness persists. north wales dating agency Find a permit. No disconnect if customer agrees and adheres to payment plan. Consumer line: 888-570-9905, 307-777-7427. Shale Oil and Gas Location. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. It has been in business for over a century, starting operations way back in 1906. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Welcome to a new day at American Electric Power. Need to turn off electricity at an address and close your account? Traditionally, utilities send a metering service person to connect or disconnect the meter. On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. AEP Southwestern Electric Power Co. has started shutting off service for business customers in Texas and Louisiana for nonpayment and plans to do so for residential customers in Texas. 30 day delay and 30 day extension possible in case of life threatening condition. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. Utilities are required to offer a payment plan. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. View a table of state seasonal termination protections only. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. View a table of state seasonal termination protections only. Is AEP energy a competitive energy provider? Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium. When you opt in, we automatically fill in your ID from then on. All residential customers can have power restored with a down payment. Need to turn off electricity at an address and close your account? Running on . two-week period encompassing Christmas and New Year's. Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment. No termination if National Weather Service issues a heat advisory or excessive heat warning. We use cookies to ensure that we give you the best experience on our website. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. Cannot disconnect if payment agreement is in effect. If the elderly household is low-income and includes a minor, the protection against termination will apply. Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month. Butte, MT 59701. table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. Youre in the right place. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Consumer line: 208-334-0300 or 800-432-0369. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. Consumer line: 404-656-4501or 800-282-5813. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. Remember User ID helps you log in without having to memorize your ID or look it up every time. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Customer is required to enter into a payment plan. Consumer line: 404-656-4501or 800-282-5813. Thanks for your interest in American Electric Power. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. If you do not remember your login credentials, please click here. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. During the delay the customer is expected to agree to a payment plan. 30 day disconnect delay if detrimental to health, must have physician certification. Consumer line: 225-342-4404 (Baton Rouge) or 800-256-2397. The amendment is effective December 1 through March 31. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate. Utilities need written approval to shut off services where all household residents are 65 years or older. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. However, if youre moving to another AEP address, use our transfer service form. Customer is required to renegotiate a payment plan. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. The 30-calendar day delays may be consecutive. Updated 4:00 PM ET on Mar 03 Market data provided by Q4 Inc. 2022 Q4 Earnings Release AEP's advocacy helps 26 school districts receive federal funding to purchase 170 new battery-electric buses. Modify home service Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. Consumer line: 800-225-7729, 608-266-2001 (Madison). Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782.