"Every day at work, I remind myself that everyone I come across has their struggles. You can consider improving this response by explaining why. We will see how stellar my skills are after that course! To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. Talk to the interviewer about how you can maintain that appropriate balance for yourself. I am a people person and build relationships with my coworkers and patients alike. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. By consistently rejuvenating in this way, I can give even more energy when I am at work. Most interviewers will interpret a cliche response like that as dodging the question. Does it help you build trusting relationships with community members? But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. One for the clinic, one for me, and one for the patient. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. Browse questions (57) Ask a question. Would it ensure efficient workflows or more timely responses to other departments? We do not have advertisements on our pages but we do try to make money through paid-memberships. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. Are there any specific action steps you would need to take to reach your goal of becoming a PA? Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. "I am a highly detailed person, and I thrive on having a high level of organization in my day. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. What resources do you prefer to stay on top of industry trends and changes? Ultimately the patient understood and the procedure was finally completed.". Unfortunately, the sales have shut down. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. If possible, avoid extreme responses that include speaking negatively of others or naming people. If possible, pick a weakness that is not a core skill for the position you are interviewing for. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. You can begin with your recent education, family life, volunteer work, or talk about your travels. Behavioral 3. I document all necessary information as soon as possible so that the record is up to date and accurate. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. Also, for every month with zero sick days, a bonus was added. These experiences have really opened my eyes to working with people from backgrounds different than myself. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. I was nervous that I was not using the proper equipment during high-exposure risk procedures. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. I know what I want to be done and how I want it done, so it's often easier to do it myself. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. Your version of customer service sounds warm, welcoming, and caring. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. "I would describe my personality as approachable, light-hearted, and positive. I understand that it's part of the job. We had in services to help us prepare. Nice work! I really like this answer! Very nice answer. Is this something junior staff can be involved in? Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. I can see how it would be stressful when you care for your patients' success so much! Health benefits. Some patients need a lot of attention; some want less, and some need boundaries. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. Reiterate to your interviewer that you are aware of the stressors that come with this role. I would also need a technologist to assist me who could adjust to my easy procedural style.". Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Early in my career, I probably worried too much about the fear of failure with my patients. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. ", "The people on the frontlines of a business are vital to the success of any organization. Did you consider that the patient's physical pain or feeling ill would make his temper short? I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. "My customer service skills with my patients are definitely one of my strengths. Great work giving your example and then highlighting how you corrected the error. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. I am eager to get a great start on my career. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. I have a kind and outgoing personality. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". I believe that, if asked, my colleagues and supervisor would say the same about me. "I handle stress very well, and when you call my references, they will attest to this fact. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. "I believe I could improve on some technical skills including Excel and Word. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. I returned to the US just last month and had been actively looking for work the past couple of weeks. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? For 180 days, my employees were rewarded for coming to work 10 minutes early. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. Human beings all grow up in different manners and under different philosophies. At Kaiser Permanente, integrity is held in the highest regard. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. In my current position, I am not the most persuasive person on our team, but I am highly creative. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. You also made sure to take action so that this did not happen again. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. My weakness is taking on too much and not delegating. "I dislike working in a negative, low morale environment that is plagued with office politics. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. Kaiser Permanente takes great pride in having a very positive and nurturing environment. Ben Richardson, a principal in McKinsey's London office, conducted the . I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. I consider myself to be a strong relationship builder and take pride in my people skills. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? . The application opens in early May. Submit as soon as possible so that you will have more time to gather the required supplemental documents. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. My approach is to tune out the negativity and try to figure out why the personality is difficult. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". I grew up in a fairly homogeneous town in Montana. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. In the end, we awarded those with perfect attendance a $600 bonus. You are showing the interviewer that you are highly capable in either situation. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. Are there specific Kaiser volunteer opportunities you'd be interested in? "I have a clean criminal record and am happy to comply with any background check you require of me for this role. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. Just like when I fill, I make sure the bottles are organized and in their place.". I also learn a different kind of articles and submit my test to renew my certificate. Answer dates might appear two to three weeks before they were published. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. Your work history sounds strong, and it seems as though you are very loyal to your work. I'd be curious to hear if your department had any needs in this area. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. I would need to be trained in the new procedures. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. Good answer! So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). It sounds like you handled this matter with utmost urgency and great customer care. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. I listen, mirror, validate, and empathize. Discuss the reasons why will you be great at this job. Also, I am organized, bilingual, and I have pharmaceutical knowledge. That way, it's easier to transition care, and the patient has all their info in the same place. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. These relationships are created from the ground up. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. Your problem-solving approach is fantastic! I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. ", "Do my job and do it right. I've had a lot of success by focusing on building a reputation for consistency and follow-up. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. ", "When I started in Interventional Radiology, I was not trained in IR procedures. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. We do this by creating interview questions that we think you might be asked. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. "I am usually the 'ideas person' in team projects. Maybe you are a pen and paper person. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. We also met the needs of our team by protecting the positive culture we had worked so hard to create. It sounds like you have the experience the interviewer would be looking for. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. Any hiring authority should feel comfortable putting you in front of their valued customer base. Then I organized and effectively communicated this information with my attending. Why Do You Think You Are A Good Fit For This Company? Good example! Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. My idea was to talk to users of EHR systems at all levels. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. Finally, end your response by talking about the positive outcome. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. ", "Yes, I handle all of these administrative tasks in my current role. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. ", "My position at Kaiser is a Radiology Physician Assistant. Discuss with the interviewer what you would expect for compensation if offered this position. Than they call you for a second interview. In the future, I will like to be a PA and help more people.". I had 2 interviews with kaiser received and offer within a week. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. "In my current role there is a lot of staff turnover when it comes to our management team. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. When I hit my 20's, it was so important to me to learn about other cultures. How to Answer: Why Do You Want to Work Here? I also receive emails from different pharmacy pages with interesting articles.". During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". "I once worked in a very difficult environment and toxicity really started with our leader. I manage this by focusing my energy on productive activities that are good for my work. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. Interview Questions Give an example of an improvement project you led The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente.