on the next available WestJet or WestJet Encore flight or on a flight operated by a non-WestJet airline, if the next available flight is travelling on a reasonable air route from the airport at which you are located to your original destination and departs within nine (9) hours of the originally scheduled departure time, if a reservation cannot be confirmed as in the point above, we will provide a confirmed reservation for a flight operated by any airline travelling on any reasonable air route from the airport at which you are located to your original destination that departs within 48 hours of the originally scheduled departure time. When a flyer has booked a flight ticket from the trip operator, tour agency, or air carrier partner, she or he can directly contact them regarding the reversals. More so they did not clarify refunds and until date I have not received any refund and rather left stranded in Toronto with no alternative flights offered. You have up tosix yearsto contact WestJet and collect your compensation and ticket refunds. Please note - agents can only help with options provided in the email. Please note, once the below form has been submitted a copy of your submission cannot be retrieved again at a later date. We'll redirect you to the home page of the country/region site you choose. What is the Time Limit for Compensation Claims? The Calgary-based carrier will require a significant time period to process it. What Should I Do in Case of Cancellations or a WestJet Delayed Flight? inoperative baggage systems or gates). In most cases, passengers who have a cancelled flight will have valid claims for a WestJet flight compensation. According to the WestJet cancellation policy, there are times when a flyer has been notified of a delay less than twelve hours before the scheduled time. In addition, the reversal limitations may be applied to some special tickets. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. If approved, you will be reimbursed with cash by electronic payment or with WestJet dollars deposited into your WestJet Rewards account. The browser you are using is not supported. Prices may not reflect real-time pricing or availability. That way youll find out your preliminary eligibility and the size of the compensation. The steps to use the WestJet flight cancellation feature are as follows: For some travelers, calling the air carrier to cancel the booking can be a better option in some circumstances. These packages arrange for trip services like stay accommodation, bus transit, air transportation, tourism, activities, rented car, and other services. It can be probable that some technical faults may occur in the aircraft. EU regulation 261(EU 261) protects passengers in cases of flight delays. Read theWestJet Vacations Travel Protection Plan terms and conditions. Flight is departing more than 3 hours later on the same day. Please try again later. You will have to enter your details asked in the form. By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. Our calculator will inform you if you are eligible for compensation and exactly how much. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, WestJet Ticket Cancellation Amidst COVID-19, Different Methods for Westjet Flight Cancellation, Method 1: Cancel a Flight on WestJet at the Airport, Method 2: Westjet Cancellation via the Internet, Method 3: On WestJet Cancel a Flight by Calling. Hence, knowing the most prevalent reasons for WestJet flight cancellations will help you. WebIf WestJet cancels the flight, they must refund the price of ticket to passengers. Ridiculous. Up to four (4) schedule change emails will be sent starting 90 days prior to departure, Phone call if there is no guest action resulting from emails, or if the schedule change requires alternate planning directly with the guest (including WestJet Vacations or Group Bookings). Following this method, you have to sign in to your WestJet account. Unfortunately, even though we prefer not to make schedule changes, they do happen. WestJet's website states those who cancelled their own flights or purchased basic fares will not be refunded. Sometimes, the visitors have no choice but to revoke their flight tickets. Passenger rights advocate Gabor Lukacs said the six to You can check if your flight is eligible for compensation via AirAdvisor website in under 3 minutes. WebJoel Serre/Shutterstock. *The size of the airline is listed in the terms and conditions of your ticket (the airline's tariff). WestJet will also provide you with hotel or other comparable accommodation, as well as transportation to and from the accommodation, taking into consideration your location, if it appears that you will be required to wait overnight for your original flight or a reserved flight as part of alternative travel arrangements. Blackout dates may apply. In compliance with the criteria of rules, this policy can be applied to flights that are bought straight from the carrier via the main site. Change or cancellation fees may apply per direction, per person for each affected flight depending on the benefits of the fare you purchased. This excludes the ticket revocation from and to Europe, where the fees are imposed for each transaction and for every person. However, if it was WestJet that cancelled your flight, then you would have the right to a refund as per the EU Regulation EC261. Once a call has been picked up, you can share your query regarding the WestJet cancellations. The Homestretch 9:30 WestJet passengers board a bus to Regina. Enter guest name exactly as it appears on the booking. There are many ways that we communicate with you so you can stay informed of changes to your trip: Download the WestJet appand enable your app notifications to stay informed on-the-go. Refunds to original form of payment could only be processed to the form of payment used to make the original reservation. Basic fares purchased on or after June 22, 2022 will no longer be eligible for $0 one-time fee waiver. The ticket process, refund, and cancellation policy and the baggage policy all are very convenient for the passengers which makes it very appropriate for them to choose the Airline and travel around the globe. If youre travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. Now, go through the criteria of the WestJet cancellation refund policy to get complete knowledge: The passengers can receive their money returned by going to the airlines official website. But in addition, if your flight was canceled less I got a text from Gotogate the agent that booked my flight indicating that my flight was cancelled from Toronto to London Gatwick with no explanation. Once we receive the compensation, we will transfer the money to you, minus our fee. WestJet to provide refunds, not just credits, for flights cancelled due to pandemic Bell responded that WestJet had determined the four customers did indeed In case the desk is not available, you will have enough time to cancel your booking in other ways. Note: A Marriage Certificate may be required if this is a spousal request. The reversal fees are assessed by each person and in every direction. WestJet passenger given bus ticket to another province after flight cancellation. When scheduled maintenance on the aircraft requires additional time to complete which causes the flight to be delayed and/or cancelled. Prices will be updated at least every two hours. WestJet will contact those people it deems eligible for refunds as of November 2, 2020, but it is taking a phased approach, starting with flights cancelled in WebIf you are denied boarding, your flight is delayed or cancelled for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and If you have concerns about how the delay or cancellation of your flight was communicated, the airline that operated the affected flight will be best equipped to deal with your concerns. Sometimes, air traffic can pose serious challenges. The Canadian airline provides vacation packages to its customers. It may include any selection of seats, luggage fees, or refundable fees too. Let our team help you. baggage handling, catering). To cancel a booking, select the reservation you wish to reverse. Its your choice. You can use the AirAdvisor flight delay compensation calculator to check your WestJet flight and your eligibility. We will do what we can to make you comfortable during a Tarmac Delay, including the following: 1. Your WestJet flight delay of 3 hours or more at the airport of final destination may make you eligible for compensation. WestJet COVID-19 air refund policy Updated September 29, 2022 In this guide, you will find details on the WestJet AIR refund policy for WestJet-initiated schedule Next, you will have the option of Submit. We are unable to submit your information. WestJet. What to do when your WestJet flight is cancelled? WestJet will waive the applicable change or cancellation fee, and you have the option to: Change your travel dates to and/or from the same destination. If you choose to go to an airport that isnt geographically close, youll pay the fare difference. WestJet and WestJet Encore by policy do not overbook flights, a common practice in the airline industry. All rights reserved. The cancellation should be made forty-five days or longer before you depart. We'll redirect you to the home page of the country/region site you choose. Please note, WestJet does not reimburse expenses for cellular roaming charges, missed entertainment/sporting/excursion events, lost wages or missed connections to non-partner airlines or cruises. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. Guests who booked a WestJet flight only booking for the impacted travel period could submita refund form to cancel and request a refund to original form of payment by 11:59PM MT on December 28, 2022. The operator located in Calgary will offer compensation, refunds, etc. For changes being made 7 days (168 hours) or more from departure, changes incur a fee of $100 per passenger per segment. However, the amount of compensation may depend on the period of delay and flight distance. All rights reserved. At times, the reservation is canceled by the airline though. WestJet said it is reaching out to impacted travellers via email about re-accommodation options. These guidelines do not limit or reduce your right to claim damages, if any, under the applicable convention or under the law. Yes No Get in touch Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. WebYour flight was delayed or cancelled for reasons within WestJets control Youve received a refund for a delayed or cancelled flight and may be eligible to receive compensation Confirm the reason for the delay or cancellation. Whether the situation is controllable or not on the part of the airline, you can be compensated. Planisnot applicable to group bookings, Sandals, Beaches and Grand Pineapple BeachResorts, The Planis not applicable toUKandEuropean destinations, In the event of a cancellation, WestJet dollarsissuedcan only be applied towardsa new vacation package after a15-day waiting period. In this scenario, the price for the revoked flight portion can be lost. The WestJet cancel policy for COVID-19 is formed to help travelers with healthcare problems after they book and to prevent such situations. There may be no refund from the WestJet carrier. Your WestJet flight can be delayed or cancelled for reasons within our control. It can also be applied for twenty-four months from the time of purchase. WebAccording to the WestJet vacations cancellation policy 24 hours, the complete cost of the package, or money paid, can be reimbursed. If you are denied boarding, your flight is delayed or cancelled for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under theAir Passenger Protection Regulations. If you are informed of a delayless than 12 hours before the departure timeindicated on your original ticket and you have waited2 hours after the departure timethat is indicated on your original ticket, WestJet will provide you with food and drink in reasonable quantities and access to a means of communication, when feasible. In case, no other option is available, the carrier may advise you to reverse your booking or comply with the policy. Under this arrangement, one can revoke the booking within twenty-four hours to prevent a reversal cost. The coronavirus restrictions might have an impact on a travelers plans. When identified issues cause unscheduled maintenance on the aircraft causing the flight to be delayed and/or cancelled. Unpleasant situations may be experienced by a customer. If youre eligible for a refund from WestJet, you will be proactively contacted by WestJet, beginning with those flights cancelled by the airline at the start of the pandemic. Find what you can expect for all situations below. Seats at these fares are limited and may not be available on all flights. Schedule changes are adjustments to flight times and destinations. It can be refunded to the actual mode of payment. If WestJet cancels your flight toextraordinary circumstances(such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available. Please see our supported browsers. Carriers are required to inform you of the reason for a flight disruption. Learn more about passenger rights toWestJet delay compensation and how to demand WestJet claim compensation. Westjet Airlines is one of the most popular air carriers in the Southwest States. Even when a flyer has planned ahead of time before booking a flight, a trip may have to be revoked for a variety of reasons. Advertised prices, taxes and fees may fluctuate based on exchange rate. Please be aware that the reasons provided for a flight disruption may change as the situation evolves, new issues arise, or new information is received. Find out if you're owed up to 600 in compensation. If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly. Hence, the airline has made a WestJet vacations cancellation policy. Then look up your reservation. For more information about your passenger rights pleasecontact WestJetor visit theCanadian Transportation Agencyswebsite. Hence, it is advisable to arrive at the airport early for the benefit of a traveler. That is reasonable, situated to your actual location, and moves within 48 hours of the delay. At times, the cancellation of these packages may seem essential. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. For WestJet flight cancellation, go to the main website of the air operator. Caution: On the main site, a flyer can check the time of booking. Our experts will be checking your eligibility in depth, contacting the airlines, working with the authorities and so on. Post providing the details, you will be asked for the fees if any. WestJet Flight Cancellation by Authorities, https://www.westjet.com/en-ca/contact/requests/covid-refund-form, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World, Flights connecting Canada as well as all locations (Excluding Europe), Among all the places and Canada (Excluding Europe). Furthermore, you will have to follow all the steps mentioned on the display. Generally, schedule changes are made because of adjustments to air traffic routes, airport requests, construction at airport facilities, security constraints, market forces, partner airline schedules and so on. As a result, a larger or smaller aircraftordifferent seating configurationmay be used for your flight. When an issue with non-WestJet software (not related to the aircraft) results in the flight being delayed and/or cancelled. Seasonal start and end dates apply and are indicated in the booking flow. Flight is departing more than 30 minutes prior to original departure. Distance Compensation: All flights under 1,500 km Up to 250 per person, WestJet Internal flights over 1,500 km Up to 400 per person, Non-internal EU flights between 1,500 - 3,500 km Up to 400 per person, WestJet international flights over 3,500 km Up to 600 per person. Find out how much youre owed today. According to EC interpretation of EC 261 Regulation, airlines must pay compensation to passengers for flight disruptions within one (1) month. Caution: At times, the ticket desk can be unavailable due to many reasons. The reversal fee can be waived for holidays reserved with the round trip superior rates. So we were stuck on the plane for a total of 12 hours. WestJet vacations cancellation can be processed without a charge within 24 hours after booking. Use ourfree Compensation Calculatorto find out much you are owed and to start your WestJet claim. When flight crew is coming from a delayed flight that was within the airline's control. You don't need to be an expert on WestJet refund policy or cancellation policy to receive your money back. We know that any type of interruption to your schedule can be challenging and inconvenient. Change your travel dates toand/orfromthesame destination. Delays occurring due to safety checks and operational procedures. When you request a refund with us, we will cancel your booking and will handle fulfilling your request with the airline on your behalf. Now, make a selection and press on the flight that you wish to reverse. However, there may be times where substitutions of aircraft or seat configuration changes aremade for operationalrequirements. Within twenty-four hours of booking, a traveler is able to cancel her/his flight. Finally, use our freeonline compensation calculatorto check if you are eligible for compensation andsubmit a WestJet refund for cancellation. Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. Seats at these fares are limited and may not be available on all flights. By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. Under the WestJet cancellation policy, one of the simplest ways to reverse a booking is by visiting the airport. This Canadian airline may provide an upcoming accessible flight. Otherwise, this can be done prior to the first guest check on soil booking. This feature is available on the majority of non-refundable as well as refundable tickets. For luxury, as well as business groups, the revocation should be made fewer than twenty-one days before departing. Depending on the length of your flight, be prepared to receive up to 250 per person for flights under 1,500 km; 400 per person for EU flights over 1,500 km and between 1,500-3,500 km internationally; or 600 (520) when you take a long haul international trip exceeding 3,500 km in distance. When WestJet cannot escape liability: When WestJet cancel flights,EU 261 Regulationon air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund. While flying with one of the partner airlines, or reserving tickets with an agent like a trip site, a trip agent, the carrier may suggest that the customer contact them straight. Advertised prices, taxes and fees may fluctuate based on exchange rate. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. Generally, no you can only get a refund for your flight ticket after a cancellation as coronavirus is an extraordinary circumstance and therefore is If youre travelling on a flight operated by one of our partner airlines, or you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES, we recommend that you contact them directly as they are in a better position to make the appropriate arrangement for re-accommodation or travel options. WebWith any Westjet flight cancellation, you'll be offered an alternative flight to your destination, or a full refund if that's what you'd prefer. Chris Henderson learned of the cancellation after Your WestJet flight may be delayed or cancelled due to reasons outside our control. Exclusions: WestJet delayed flight compensation will not be enforceable in case ofextraordinary circumstances. REFUNDS, HOLD TIMES, CANCELLATIONS: Q&A. All rights reserved. Computer faults may occur from time to time. Given that delays may arise for a full night, you may be given certain stay accommodation facilities. Do so by hitting on the Cancel Flight tab. Seasonal start and end dates apply and are indicated in the booking flow. A tourist would have to go to the reservation booth to cancel his or her plane ticket. It can be refunded to the actual mode of In such packages, there can be group bookings, family reservations, etc. 90 mins later the flight got cancelled altogether and re-scheduled for the same time the following day. It only takes minutes to finish it! In any medical or business emergency, you can be influenced to reverse your reservation. Try our online self-serve tools and skip the wait. We were about an hour away from boarding when the flight got delayed 90 minutes. Finally, a message may be sent to your email address to confirm this cancellation. By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. WestJet cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost. When there is a non-medical incident involving a guest. Up to four (4) schedule change emails will be sent within 72 hours of when the change has been made. WestJet COVID-19 air refund policy Updated September 29, 2022 In this guide, you will find details on the WestJet AIR refund policy for WestJet-initiated schedule changes that occurred during COVID-19. With more than 150 destinations in North America, Europe, Asia, and South America, Southwest provides travelers with a wide variety of options. Basic tickets may not be available for revocation after 24 hours, according to the Westjet cancel policy. Also, collect receipts for any additional expenses for reimbursement later. If you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES, WestJet will notify them directly of all changes and they will be responsible for providing you updates. The time to book your getaway is now with our new travel ready tips. We strongly recommend that you ensure you, or your travel arranger, has provided us with your WestJet Rewards ID, an email address, or current phone number. Please note, if you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES, we recommend that you contact them. When flight crew is coming from a delayed flight that was outside of the airline's control. When a delay is caused by wait times with customs and immigration. Further, you will be asked to provide some information like your full name, ticket number, etc. A tourist may have to pay the cancellation cost when she or he reverses the flight. We advise you to use our freeflight delay compensation calculator for further information. Do you want to know more how to claim compensation from WestJet and what to do in such cases? Delayed or canceled flight with WestJet Airlines? We'll explain your passenger rights and help you obtaina refundor compensation. Please ensure the information entered below matches the details on your booking exactly. If you are no longer at your original airport of departure and your travel no longer serves a purpose because of the delay, WestJet will refund the ticket and provide a confirmed reservation for a flight that is to your original departure airport and accommodates your travel needs. Prices will be updated at least every two hours. In some cases, WestJet may try to ignore payment requests from passengers, in which cases AirAdvisor legal team can step in to help your case. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. Seasonal start and end dates apply and are indicated in the booking flow. WebCan I get a refund and compensation if my Westjet flight was canceled due to coronavirus? These reasons can comprise the death of the flyer, major alterations in the trip, etc. Several months after cancellations kicked off WestJet has adjusted their refund policy and is now offering refunds to customers whose ticket originates or ends in The charges represent the minimum to the highest tax that may be due in certain instances. You can also review ourdomestic tariff, specifically rule 90: Schedule Irregularities for more information. Do I also get my money back for the WestJet cancelled a flight due to Covid-19? Vouchers are allowed only if you specifically agree to it. Or else, when you wish to use the internet-based method, you can access the official site of the Canadian carrier. This does not limit your ability to make a claim with another carrier pursuant to the APPR. Basic fares booked betweenMarch 3, 2020 and June 21, 2022 will be allowed a $0 one-time fee waiver for changes or cancellations. WestJet. To receive an up-to-date email confirmation, please, by the departure and arrival screens located throughout airport terminals, where feasible, updates provided every 30 minutes until a new departure time is set or whenever new information is available, announcements every 30 minutes (when safe for our pilots to do so). Advertised prices, taxes and fees may fluctuate based on exchange rate. In certain instances, passengers may experience issues with the canceled flight. Back to Flight interruptions and passenger rights, Flight interruptions and passenger rights, expenses for lost, delayed or damaged baggage, You were on a WestJet operated flight flying from, to or within Canada, You were informed 14 days or less before the departure time shown on your original ticket that (i) your flight was cancelled or (ii) the arrival at your destination would be delayed, The arrival delay at your final destination is three hours or more from your scheduled time of arrival, Your flight was delayed or cancelled for reasons within WestJets control, Youve received a refund for a delayed or cancelled flight and may be eligible to receive compensation. If your WestJet flight is delayed for three (3) hours or more, or cancelled due to reasons within our control, we will: If you are informed 14 days or less before the departure time shown on your original ticket that the arrival of your flight at the destination indicated on your ticket will be delayed, compensation will be provided as follows, if you file a request for compensation within 1 year from the day on which the flight delay occurred: If you are informed14 days or less before the departure timeshown on your original ticket that the arrival of your flight at the destination indicated on your ticket will be delayed and your ticket is refunded, we will compensate you in the amount of $400.00, if compensation is requested by you. This feature of policy may apply to every kind of ticket and category that is a part of the package. Additionally, this policy can provide you with multiple ways for revoking your plane tickets. When the airline has no control over the situation: The WestJet flight cancellation compensation can be offered to the customers when the booking has been delayed for three hours or longer. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. This pack can also lay out the major requirements that the travelers should meet for their requests to be fulfilled. All rights reserved. By pressing it, you can proceed with the WestJet cancel flight refunds method. By choosing the reservation, confirm the revocation of your scheduled ticket. Other important rules that influence the policy are as follows: Caution: In case a flyer cancels her/his reservation, she/he may receive a refund. We'll redirect you to the home page of the country/region site you choose. How much compensation for WestJet delayed flight can you get? The travelers who wish to reverse their bookings within two hours of the departure can be unable to do so. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. If you do cancel, funds will be returned as a travel bank credit, and any amount paid with WestJet dollars will be returned to your account, with the original expiry date applied.